Q: Who is the founder of JURIXA?
A: JURIXA is founded by Behnam Dehghani, an AI developer, TimeAware AI researcher, and senior web developer.
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Frequently asked questions
Quick answers for onboarding, legal-intake rollout, automation setup, inbox routing, and billing.
Q: What is a Procedure in JURIXA?
A: A Procedure is the governed record for a legal or administrative workflow. It connects the client, the provider doing the work, communication rules, billing policy, status, and audit trail in one place.
See role pathsQ: What happens before an active procedure is created?
A: A client first opens a procedure request. JURIXA asks category-specific questions, can help polish the written summary, and uses that request to support quote routing and provider selection.
Client guideQ: What happens after a client selects a quote?
A: The selected quote number is attached to the financial agreement. JURIXA creates a system-owned financial-agreement pre-step before provider-defined procedure steps, so the agreement reference stays locked and visible.
Client guideQ: Can I open another procedure with the same provider?
A: Yes, when that provider supports the new category. You can request a quote from your current provider first, and if the amount or scope is not acceptable, you can request quotes from other matching providers.
Client guideQ: What if I do not accept a provider quote?
A: Do not select the quote if the amount, scope, timing, or provider fit is not acceptable. Where available, you can request other quotes. Paid provider work should start only after the accepted quote and financial agreement path are complete.
Client guideQ: How are procedure references named?
A: JURIXA uses clear procedure references such as CAT-TIN-SEQUENCE, where CAT is a short category code, TIN is the taxpayer number supplied in the intake profile, and SEQUENCE keeps repeated procedures distinct.
Client guideQ: Can a service provider help with NIF, NISS, appointments, or paperwork?
A: A service provider may support clerical, logistical, and administrative tasks where permitted, such as booking appointments, filling standard forms, submitting paperwork with authorization, or tracking status. Reserved legal, tax, accounting, or representation acts must stay with the qualified professional required for that work.
Provider guideQ: What are provider desks?
A: Desks are the provider's active practice areas for quote routing. The provider chooses desks during organization setup according to profile type and credential scope, and clients request quotes from providers whose desks match the category.
Provider guideQ: Can providers define the steps of a procedure?
A: Yes. Providers can build reusable category workflows, then each accepted procedure receives its own step snapshot after the financial-agreement pre-step. Providers can add or remove provider-owned steps without an extra internal approval layer.
Provider guideQ: I am a client. How do I request quotes from providers in JURIXA?
A: Create or finish your client profile, open a procedure request, answer the category questions, and request quotes from matching providers. After you select a quote, communication continues with the selected provider inside the procedure.
Client guideQ: I am a provider. How do I use JURIXA to receive routed work?
A: Create or sign in to a provider organization, keep your active desks and credential scope aligned, and receive procedure-specific quote requests, documents, and client context through the provider workspace.
Provider guideQ: What can Ask JURIXA answer for me?
A: Ask JURIXA is designed as a guided product assistant. It can explain which portal or guide to open, what a Procedure status means operationally, how client and provider roles fit together, where to upload documents, how onboarding works, and what safe next step to take inside JURIXA. It should not decide legal strategy, calculate legal deadlines, or replace the responsible provider.
Open full FAQQ: Is Ask JURIXA AI-backed and how does it stay reliable?
A: Ask JURIXA uses curated JURIXA guidance, page-aware navigation context, and a retrieval layer first. When the configured LLM service is reachable, it can turn that context into a more natural answer; when it is not reachable, it falls back to the curated retriever answer. In both modes, it is bounded to product guidance and safe operational next steps, not legal advice.
Open full FAQQ: When should I contact JURIXA support instead of my provider?
A: Contact JURIXA support for account access, portal issues, billing administration, upload problems, or platform questions. Contact the selected provider for professional scope, documents, procedure strategy, filings, and case-specific decisions.
Open full FAQQ: How does JURIXA use Portuguese legal data for AI guidance?
A: Growth and Pro AI features use server-side legal-data API access when configured. The full Portuguese legal corpus is not shipped to the web app; if the legal-data service is unavailable, JURIXA should show a graceful unavailable state.
Provider guideQ: Where is document generation now?
A: Document generation is a standalone workspace view in the sidebar. It is no longer buried inside a single procedure, although generated documents can still be connected to the relevant work.
Provider guideQ: Does Ask JURIXA give legal advice?
A: No. Ask JURIXA explains product navigation, operational workflow, Procedure status concepts, onboarding, billing, and safe next steps. Legal strategy, rights analysis, deadlines, and case-specific advice should be handled by the responsible provider or qualified professional.
Read safety boundaryQ: Who can see my client profile and legal identity details?
A: Access is role-scoped. Your details are used for your profile, procedure requests, quote routing, the selected provider relationship, support where needed, and platform administration under the privacy policy. They are not a public provider directory profile.
Read privacy policyQ: How are important procedure events notified?
A: Important events use email and, where configured and consented, SMS or WhatsApp. Provider-branded messages should use the JURIXA-ProviderName format so clients recognize the source.
Read privacy policyQ: Can procedure communications be deleted?
A: Ordinary procedure communications are retained as part of the procedure record. This keeps the communication history complete for status, evidence, support, and handover context.
Read privacy policyQ: What legal identity details does a client profile need?
A: Public client signup asks for the legal name as shown on the passport, NIF or TIN, legal document address, contact details, and notification consent. These details help providers prepare procedure documents with fewer corrections.
Create client profileQ: What kinds of provider organizations can sign up?
A: Provider organizations can include certified lawyers or law firms, certified accountants, and service providers for allowed clerical, logistical, or administrative tasks. Available desks depend on the provider profile type, credential scope, and platform review.
Create organizationQ: Which languages can public visitors use?
A: The public JURIXA pages and portal entry points support English, Portuguese, Spanish, Italian, and French through the language picker.
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