Terms and Conditions
Effective date: May 13, 2026.
These terms govern access to and use of JURIXA, a platform operated by Intelitive to facilitate legal and administrative procedures among clients, agents, providers, and JURIXA internal teams. By creating an account, accepting a procedure agreement, paying through the platform, or continuing to use JURIXA, you agree to these terms within the limits of mandatory law.
JURIXA is built to support good-faith cooperation. Nothing in these terms is intended to remove mandatory consumer rights, professional duties, data protection rights, court access, regulator access, or rights that cannot legally be waived under Portuguese or European law.
1. Platform role
JURIXA provides software, communications, billing automation, document workflow, support ticketing, and procedure coordination. JURIXA is not itself a law firm, solicitor office, accounting firm, tax representative, court, arbitrator, or professional regulator unless a specific JURIXA Direct procedure agreement states that an internal JURIXA department is performing a defined operational role.
Providers and agents remain responsible for the professional, regulatory, tax, and ethical duties that apply to their work. Clients remain responsible for giving truthful information, timely instructions, and required documents.
2. User roles and authority
Organization owners confirm that they have authority to bind their organization. Legal administrators, agentic administrators, and staff users must act within their granted permissions and within the professional capacity represented in their profile.
Provider subscriptions are charged per legal worker who may be assigned to procedures. External agent subscriptions are charged per agentic administrator who may be assigned to procedures. Staff access may be granted for operational work but does not replace professional authorization where law or procedure policy requires a certified legal worker or agentic administrator.
3. Procedure agreements
Each paid procedure must have a procedure-specific agreement before it starts for real. The agreement should identify the client, the assigned agent when one exists, the provider, the scope of work, the price inputs, the JURIXA fee, milestones if any, taxes, expected deliverables, required client cooperation, refund policy, force majeure allocation, and definition of done.
For agent-routed procedures, the provider prices the provider work, the agent adds any agency service fee or coordination price, and the client accepts the full client-facing total before payment. For JURIXA Direct procedures, there is no external agency service fee: the client-facing amount includes the provider price and the applicable JURIXA fee, while internal agency coordination is treated as an internal JURIXA department function.
Where the platform requires three-party acceptance, provider acceptance, agent acceptance, and client acceptance are each recorded in the procedure workflow. A procedure does not become payable work merely because it was discussed; it becomes payable when the applicable agreement path and payment requirements are satisfied.
4. Client billing and JURIXA fee
The client is billed for each procedure at the start of the procedure, either in full or by agreed milestones. The total cost of the procedure is calculated before taxes. The JURIXA fee is a platform fee calculated as a percentage of the pre-tax procedure cost and is added to the client-facing amount unless the procedure agreement states a different lawful treatment.
The JURIXA fee is non-refundable except where mandatory law, card-network rules, Stripe rules, a written platform correction, or the procedure-specific agreement require a different result. Taxes, refunds, invoices, credit notes, and chargebacks are handled according to the applicable legal and payment-processing rules.
JURIXA maintains the platform ledger as the operational source of truth for procedure billing status, milestone status, fees, refunds, and releases. Stripe or another payment processor may be used to collect money, hold balances, create refunds, reverse transfers, or release funds according to the ledger and applicable processor rules.
5. Fund holding and release
Amounts paid for a procedure remain in the platform-controlled billing workflow until the applicable milestone or procedure is fulfilled and accepted. Provider and agent releases occur only after the completion path required by the procedure agreement has been satisfied and recorded.
The default completion path is: provider marks the work done, agent confirms coordination and client-readiness where an agent is part of the procedure, and the client confirms completion. Client confirmation means the agreed deliverable or milestone has been received or accepted; it does not guarantee a public authority, court, tax office, or third party will make a favorable decision unless the agreement expressly guarantees that result and such guarantee is lawful.
6. Failed procedures and refunds
A failed procedure means a procedure that reaches no agreed result, deliverable, or useful milestone for reasons covered by the procedure agreement. Unless mandatory law or the specific agreement says otherwise, a failed procedure without results is free of professional charge to the client: the unused provider and agency service portion is refunded or not released, while the JURIXA fee remains deducted as the platform facilitation fee.
Refunds are processed through the platform billing workflow and, where money was collected through Stripe, through Stripe refund or reversal mechanisms when technically and legally available. A refund request should identify the procedure, the affected milestone, the claimed failure, and the relevant communication or support ticket evidence.
7. Force majeure and cost allocation
Force majeure covers events beyond the reasonable control of the affected party, such as serious system outages outside the party's control, public authority closure, war, natural disaster, epidemic restrictions, payment-network failure, or other events that make performance impossible or materially impracticable despite good-faith efforts. Ordinary delay, lack of preparation, insufficient staffing, or predictable administrative backlog is not force majeure by itself.
| Situation | Default cost treatment |
|---|---|
| Event prevents the procedure before meaningful work starts | Refund or do not release unused professional fees; retain the JURIXA fee unless mandatory law or agreement requires otherwise. |
| Event interrupts after useful work or an accepted milestone | Release the agreed milestone or reasonable completed-work amount; refund or keep on hold the unused remainder. |
| Delay can reasonably be cured | Reschedule or extend deadlines in good faith before refund or release decisions are made. |
| Client non-cooperation or missing documents | Client may remain responsible for completed work and agreed reserved capacity if reminders and required actions were recorded in the app. |
| Provider or agent fault | Provider or agent may be required to correct, repeat, discount, or forgo the affected fee portion according to the agreement and mandatory law. |
8. Communication, support, and disputes
The procedure communication line in the app is the primary place for ordinary procedure communication, evidence of requests, document needs, provider updates, agent coordination, and client responses. If JURIXA action is needed, including a refund review, billing correction, platform incident, escalation, or dispute ticket, the support ticket line must be used.
Where an external agent is linked to the procedure, the agent is normally the first mediation layer and may help the client and provider clarify scope, missing information, deadlines, completion, refunds, and force majeure issues. Django admin or platform administration may assign a dispute ticket to the procedure-linked agent when that is appropriate.
For JURIXA Direct procedures with an internal agent, disputes are routed to the JURIXA Legal Department through support tickets, while operational agency work is treated as a separate internal JURIXA Agency function. JURIXA may coordinate evidence and platform records, but it does not replace courts, professional regulators, consumer authorities, payment networks, or mandatory dispute-resolution bodies.
9. Provider and agent fees
Providers and external agents may owe monthly subscriptions and fulfilled-procedure JURIXA fees. A fulfilled-procedure fee is charged only for a procedure or milestone treated as done under the applicable completion path. Subscription billing is separate from client procedure billing unless a written agreement states otherwise.
Provider and agent prices are independent inputs. They must be visible in the quote or agreement path before client payment, and they must not be changed after the procedure starts except through an agreed variation, lawful correction, or refund adjustment recorded in the platform.
10. Data, confidentiality, and professional duties
Users must use JURIXA consistently with professional secrecy, confidentiality, tax confidentiality, legal privilege where applicable, data protection law, and any professional rules that apply to the relevant provider or agent. JURIXA access controls and logs support these duties but do not replace each professional's own obligations.
Privacy and data-processing details are described in the privacy document. Users should not upload unnecessary sensitive data, and each organization remains responsible for lawful instructions, notices, and access controls for the data it brings to the platform.
11. Acceptable use
You must not use JURIXA for unlawful, deceptive, abusive, or harmful activity. You must not bypass security, misuse communication channels, impersonate another person, hide conflicts of interest, upload malicious content, or misrepresent professional status, pricing, completion, or client consent.
12. Third-party services
JURIXA may rely on third-party providers for payments, hosting, email, communications, analytics, document services, identity checks, and AI-assisted functions. Their availability, settlement timing, dispute rules, tax handling, and security controls may affect platform workflows.
13. AI and automation
AI and automation features are assistive tools. They may draft, summarize, route, classify, or suggest operational actions, but they do not replace professional judgment, client instructions, legal review, tax review, court filing checks, or regulated professional responsibility.
14. Warranty disclaimer
The platform is provided on an "as is" and "as available" basis to the extent permitted by law. JURIXA does not promise uninterrupted availability, a particular legal result, acceptance by a public authority, or the success of a procedure unless an explicit written agreement says so and such promise is lawful.
15. Limitation of Liability
To the maximum extent permitted by law, Intelitive is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. This limitation does not exclude liability that cannot be excluded under mandatory law, including fraud, intentional misconduct, gross negligence where applicable, or mandatory consumer rights.
Where liability can lawfully be limited, Intelitive's aggregate platform liability is limited to the fees paid to Intelitive for the affected service during the twelve months before the event giving rise to the claim. Professional service liability remains with the professional party responsible for that service, subject to applicable law and the procedure agreement.
16. Suspension and termination
JURIXA may suspend or restrict access for material breach, payment delinquency, security risk, fraud risk, legal requirement, professional-status concern, or misuse of the platform. Suspension does not remove existing payment, refund, confidentiality, data protection, or dispute obligations.
17. Governing law
Unless a specific agreement validly states otherwise, these terms are governed by Portuguese law, without prejudice to mandatory consumer, data protection, professional, court, regulatory, or international private-law rules that may apply. The parties must interpret and perform their obligations in good faith.
18. Updates
JURIXA may update these terms to reflect product, legal, billing, security, or operational changes. Material updates take effect on the posted effective date, subject to any notice or acceptance required by law or contract.
19. Legal references
These terms were structured with reference to Portuguese and European legal principles including good faith, general contract clauses, distance-contract consumer rules, and data protection law. Official references include:
- Código Civil português
- Decreto-Lei 446/85, cláusulas contratuais gerais
- Decreto-Lei 24/2014, contratos celebrados à distância
- Regulamento (UE) 2016/679, RGPD
- Lei 58/2019, execução portuguesa do RGPD
20. Contact
Legal notices, platform disputes, refund reviews, billing corrections, and escalation requests should be submitted through the support ticket line or the official Intelitive contact point made available to your organization.